1. General Questions
What is PARAN and what do you make?
PARAN (ParanCrafts) designs and produces custom acrylic merch — keychains, standees, stickers, charms and more. You bring the artwork, and we turn it into high-quality acrylic products.
How do I place a custom order?
Choose the product you want, select the options (such as size, finish and quantity), upload your artwork and add it to cart. We take care of the rest, from proofing to production.
What artwork files do you accept?
We recommend a high-resolution PNG with a transparent background. PDF and AI files also work well — the clearer your file, the sharper the finished product.
Where can I see everything you offer?
Browse the Shop and Merch Packs menus for the full range, or open any product page to start building your own custom order.
2. Product Questions
What material are your products made from?
We use premium acrylic selected for its high transparency and clarity, with no impurities — so your design looks crisp and clean.
Can you make acrylic products with a semi-transparent or colored background?
Yes. Upload the design with the colored background in separate layers and send it to us. We can create color acrylics whether you want the background opaque or translucent.
Can you make products without transparent edges?
By default we add smooth transparent edges to your designs. We can produce products without transparent borders, but opting out may limit the cutting method to laser cutting instead of CNC cutting.
What is the difference between CNC and laser cutting?
CNC machine tools precisely control the cutting path and speed, giving smooth, clear acrylic edges. Laser cutting is an alternative we use for certain designs, such as products without a transparent border.
3. Service Questions
Do I need to add cutlines with my designs?
We will create die-cut around your design by default. You do not need to add cutlines on your designs. If you have special instrustions about cutlines, please note in the order or upload instruction file with designs.
Will I get a proof before the production?
We will send you a proof before we start producing your order.
You have 72 hours to communicate with us whether any modifications are needed for the proof, and we will make revisions according to your instructions until you are satisfied.
If there is no response within 72 hours, the proof will be automatically accepted! At that point, if you wish to make changes, additional fees will be charged, as the product will already be in production.
4. Shipping Questions
When does my order ship?
Production begins once you approve your proof. Turnaround depends on the product and order size — if you have a deadline, let us know and we will do our best to meet it.
How long does shipping take?
Shipping time depends on your destination and the method chosen at checkout. You will receive a tracking number as soon as your order ships.
Do you ship internationally?
Yes, we ship worldwide. Shipping cost and delivery time are calculated at checkout based on your location. For full details, see our Shipping Policy.
What if I need a return or refund?
Because every item is custom-made to your design, please review our Refund Policy. If there is a problem with your order, contact us and we will make it right.
5. Contact Questions
How can I contact you?
If your question is not listed above, you can reach us by email at service@parancrafts.com, or tap the “Chat with us” button in the bottom-right corner of any page — we will get back to you as soon as possible.
